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For each nurse was questioned physically or over the phone; inter- opinions was in fact audiotaped and you will transcribed verbatim to improve accuracy. For each nursing assistant was questioned one or more times; three was in fact questioned twice to own fur- ther explanation and you may elaboration. The fresh ensuing investigation came from more than 500 moments out-of discussion and narrative.

The interviews involved open-ended state- ments including “Let me know a story on the an occasion you’re inside the a problem in which you was able to make something occurs because you got governmental knowledge” and you may “Tell me in the a time when one thing took place incorrect on the political performs.” These people were caused to “Tell me a story regarding being governmental given that a nursing assistant because the your attempted to bring health insurance and better-getting.” Exactly what resulted had been tales or nar- ratives regarding the becoming politically skilled. (suite…)